Return Policy
and refunds

Thank you for shopping at Atelie14. We want you to be completely satisfied with your purchase. If you are not completely satisfied with your order, we are here to help.

 

Right to Refund

 

To be eligible for a refund, please note the following conditions:

 

- You must initiate the refund request within 2 days of receiving the artwork.

- Artwork must be in its original condition and packaging.

- Proof of purchase, such as an order number or receipt, is required.

 

Recovery Process

 

To request a refund, follow these steps:

 

- Contact our customer service department at paintbyraa@gmail.com within 2 days of receiving the artwork.

- Provide your order number and a detailed explanation of the reason for the refund.

- Our customer service team will guide you through the return process, including providing you with an address to return the item to.

 

Returning the Shipment

 

You bear the costs of returning the product. We recommend using a shipment tracking method to ensure that the painting returns reliably to us. Returned artwork must be well packaged to prevent damage in transit.

 

Inspection and Approval

 

Once we receive the returned artwork, we will check it to make sure it meets the above eligibility criteria for a refund. If the artwork is approved, we will process your refund within 2 days.

 

Damaged or Defective Artwork

 

If you receive damaged or defective artwork, please contact us immediately and provide photographic proof of the problem. We will contact you to arrange a return, exchange or refund as appropriate.

 

Contact us

 

If you have any questions, concerns, or need assistance with our Refund Policy, please contact us at info.atelie14@gmail.com.

 

By purchasing art from or through Atelie14, you acknowledge that you have read and understood our Refund Policy and agree to its terms.

 

Last updated: 10.08.2023